Waypoint AI Enterprise - Release Notes

The page updates monthly to list the released features for Waypoint AI Enterprise.

February 2025

• Waypoint AI Enterprise available for Jira Service Desk bringing our existing Support Agent features to this solution
• Waypoint AI Enterprise available for Github Issues
• Waypoint AI introduces Resources to automatically find relevant documentation sources and increasing the scope of identifiable deflections

January 2025

• No Release

December 2024

• No Release

November 2024

• No Release

October 2024

• No Release

Sept 2024

• Waypoint AI is now SOC2 Type 1 compliant

August 2024

• Waypoint AI Enterprise plugin for Zendesk to dynamically assist Support teams with crafting the perfect escalation reports from customer conversations, identifying deflection opportunities and identifying & linking new support conversations to existing bugs.

July 2024

• Waypoint AI Enterprise plugin for Jira to automatically find create new escalations, find & merge duplicates, identify reoccurring bugs & identify deflectable opportunities related to previously closed bugs.