Integrations Overview

Waypoint integrates with the tools your team already uses. Connecting your project management, communication, and support platforms enables automated workflows, bi-directional data sync, and pipeline actions that reduce manual work.

Available Integrations

Navigate to Integrations in the left sidebar to see all available connections. Each integration appears as a card showing its connection status.

The Integrations page showing cards for all available connections with their connection status.

Integration	What It Does
Jira	Link engineering tickets to escalation cases. Create comments and transition tickets via pipelines. View linked tickets on case Resource tabs.
Notion	Sync knowledge base content to provide context for Deep Research queries.
Slack	Send notifications to channels, interact with Chip in Slack, and trigger pipeline actions via messages.
Zendesk	Import support conversations automatically for case enrichment and pattern analysis.
GitHub	Link code issues to cases, add comments via pipelines, and track engineering progress.
Salesforce	Connect CRM data for customer context on escalation cases.

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Connecting an Integration

1. Navigate to Integrations in the left sidebar
2. Click the card for the integration you want to connect
3. Follow the OAuth authentication flow to authorize Waypoint
4. Configure the integration settings (project selection, field mapping, channel configuration, etc.)
5. Click Save to complete the setup

📝 Note: Only administrators can configure integrations. Each integration requires appropriate API credentials and permissions in the external tool. Coordinate with your IT team before connecting production integrations.

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Integration Status

• Connected (green) — The integration is active and syncing data
• Not Connected (grey) — The integration is available but has not been set up

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What Integrations Enable

Once connected, integrations unlock capabilities across Waypoint:

• Pipeline Actions — The Pipeline Builder can use action nodes for connected tools (e.g., Jira Comment, Slack Message, GitHub Comment)
• Case Resources — Linked tickets and references appear on the Resources tab of escalation cases
• Data Enrichment — Support conversations and documents from connected tools feed into Deep Research and AI analysis
• Notifications — Automated alerts to Slack channels or Jira tickets when escalation events occur

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📚 Related Articles

• Connecting Jira — Detailed Jira setup guide
• Connecting Slack — Slack workspace configuration
• Connecting Zendesk — Zendesk support conversation setup
• Welcome to Waypoint — Platform overview